Coverage

• Standard warranty: 12 months from purchase date.
• Coverage includes defects in materials and workmanship under normal use.
• Products eligible for the Warranty Extension Program may receive up to 24 months of coverage.

Required claim documents

• Data allowing us to identify the purchase, such as order number, payment confirmation, order e-mail or invoice.
• Issue documentation, such as photos or video, is helpful and speeds up verification, but is not an automatic condition for accepting a complaint.
• Short description of when and how the issue occurred.

In most cases, returning the defective product is not required at the initial verification stage.

Claim process

1. Send the claim to office@fapomoto.pl with order number, product details and photos/videos.
2. Claim review time is up to 2 business days.
3. We may request additional information to verify the defect and determine the root cause.
4. After approval, we ship replacement parts or a replacement product at service discretion.

What is not covered

• Damage caused by misuse, overload, collisions, abuse or neglect.
• Normal wear and tear.
• Unauthorized modifications or repairs.
• Products purchased outside authorized sales channels.
• Damage caused by improper installation or maintenance.

Limitation of liability

• To the extent permitted by law, warranty liability may be limited to repair or replacement of the defective product.
• Indirect costs are not automatically reimbursed, including labor, install/removal, towing, downtime and loss of vehicle use.
• Warranty limitations do not exclude statutory consumer rights or liability for lack of conformity of goods with the contract.

Warranty contact

Email: office@fapomoto.pl

Response time: up to 2 business days

Email subject: Warranty Claim

Policy summary

• A consumer may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason.
• From day 15 to day 30, FAPOMOTO may accept a voluntary return of unused, uninstalled, complete and undamaged goods.
• Contact before shipping the item back helps us assign an RA number and process the case faster, but lack of RA does not limit statutory consumer rights.
• For statutory withdrawal, the refund is made no later than 14 days after receiving the withdrawal statement, with the possibility to withhold it until we receive the goods or proof of return shipment.

Return eligibility

Statutory withdrawal within 14 days:

• Original packaging is recommended if the customer has it, but it is not a condition of exercising the statutory withdrawal right unless the packaging was the sold item or an essential part of the goods.
• The customer is responsible for any reduced value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Complaints and fulfilment errors:

• Defective or non-conforming products may be reported to FAPOMOTO; photos/video help, but are not an automatic condition for accepting a complaint.
• Incorrect items shipped by FAPO.
• Missing components should be reported as soon as possible, preferably within 5 days of delivery; this timing is operational and does not limit statutory customer rights.

Return process (RA)

1. Send a clear withdrawal statement or return request to office@fapomoto.pl, including data that lets us identify the order.
2. After receiving the request, we will send return instructions and, where possible, a Return Authorization (RA) number.
3. For statutory withdrawal, send the goods back without delay and no later than 14 days after submitting the withdrawal statement; for the voluntary day 15-30 program, follow the shipping instructions provided by FAPOMOTO.

The RA number helps us identify the parcel and case. Lack of RA does not deprive a consumer of an effectively exercised withdrawal right or the right to file a complaint.

Fees and refunds

• Statutory consumer withdrawal: no restocking fee is charged. The customer pays the direct return shipping cost unless FAPOMOTO agrees to cover it or the law provides otherwise.
• Defective item / FAPO shipping error: a justified consumer complaint is handled without customer cost under the applicable legal rules.
• Voluntary day 15-30 return: return shipping cost is paid by the customer unless FAPOMOTO decides otherwise; the program applies to unused, uninstalled, complete and undamaged goods.
• Return inspection: within 3-5 business days after receipt.
• Refund after withdrawal: within 14 days of receiving the withdrawal statement, with the possibility to withhold it until we receive the goods or proof of shipment.
• Refund to original payment method (typically 5-10 business days on payment provider side).

After 30 days and critical conditions

• Defects or non-conformities discovered after 30 days may be reported as a statutory complaint for lack of conformity of goods with the contract or under warranty, if granted.
• For visible transport damage, please prepare a carrier damage report and take photos where possible. Lack of a damage report does not exclude the possibility to file a complaint with FAPOMOTO.
• Order cancellation before shipment is free; post-shipment cancellation is treated as a return.
• Liability limitations do not exclude statutory consumer rights or rights related to lack of conformity of goods with the contract.

Returns / claims contact

Email: office@fapomoto.pl

Email subject: Return Request or Warranty Claim

Response time: up to 2 business days

Order processing

• Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
• Once shipped, the customer receives a tracking number.
• Estimated delivery after dispatch: 2-7 business days (depending on carrier and delivery zone).

Delivery times may vary due to carrier delays, weather conditions, or incorrect addresses.

Shipping methods and restrictions

• Shipping is handled by partner couriers (including FedEx, UPS, DHL), depending on region and package size.
• We do not ship to PO Boxes.
• Addresses outside supported shipping zones may result in order cancellation and full refund.

Tracking and undelivered packages

1. Log in to your customer account and open order history.
2. Select the order number to view tracking information and shipment status.
3. If a package has not arrived within 5 business days after the estimated delivery date, check tracking and contact FAPOMOTO; contacting the carrier may help, but it does not replace reporting the issue to the seller.

For delivery methods offered by FAPOMOTO, we handle the case toward the customer and pursue any carrier claim on our side where needed.

Damaged or lost packages

• Damaged package: keep all packaging and contents, take photos, and email office@fapomoto.pl as soon as possible. This timing is operational and does not limit statutory consumer rights.
• Lost package: contact us after at least 5 business days past the estimated delivery date.
• Every case should include order number and complete supporting details.

Shipping support contact

Email: office@fapomoto.pl

Subject line: Shipping Question or Undelivered Package

Response time: within 24 hours on business days (Monday-Friday).

General provisions

• By using the site and placing orders, you accept all active terms, policies and notices published in the service.
• The buyer should be an adult with full legal capacity or act with consent of a legal representative where such consent is required by law.
• Any new store features and tools are automatically subject to the current version of the Terms.
• Terms may be changed for important reasons, including changes in law, store functionality, payment or delivery methods, seller data or security procedures. Changes do not affect orders placed before the change.

Use of service

• Using the site or products for unlawful purposes, rights violations, or system abuse is prohibited.
• Transmitting malware, harmful code, or disruptive traffic is strictly forbidden.
• We may refuse service or terminate access in case of violations of the Terms.
• Reproduction, resale, or commercial exploitation of site content without written permission is prohibited.

Products, prices and orders

• Prices, availability and service scope may change for the future. For an order, the price visible at the moment of placing the order applies, subject to obvious technical or calculation errors.
• Some products may be online-only and available in limited quantities.
• Colors and images are illustrative and may vary by device; this does not exclude liability for conformity of goods with the contract and product description.
• FAPOMOTO may refuse or cancel an order only for objective reasons, such as lack of payment, product unavailability, obvious price or description error, inability to deliver to the selected region, suspected abuse or legal restrictions. In such case the customer is informed and received payments are refunded.
• Returns and exchanges are handled under the dedicated Return Policy.

Liability and risk transfer

• The service is provided according to technical availability, subject to interruptions, outages and maintenance. This does not limit statutory consumer rights or liability for conformity of goods with the contract.
• We do not guarantee uninterrupted or error-free service availability.
• To the extent permitted by law, we are not liable for indirect or consequential damages from service use; this limitation does not apply to rights that cannot be excluded toward consumers.
• For consumers, the risk of accidental loss or damage passes to the buyer only when the goods are received, unless the buyer independently chose a carrier not offered by FAPOMOTO.
• Performance delays caused by force majeure events (natural disasters, strikes, government actions, etc.) are outside our control.

Intellectual property and brand usage

• Vehicle brand/model names are used only for compatibility reference and do not imply OEM affiliation.
• Some visuals may be illustrative (including digitally generated graphics) and do not represent endorsements by vehicle manufacturers.
• All site content (text, graphics, logos, layout) is protected by intellectual property rights.
• Rights infringement notices should be sent to office@fapomoto.pl.

Governing law and contact

• These Terms and contracts concluded through the store are governed by Polish law. The choice of Polish law does not deprive a consumer of protection granted by mandatory provisions of the country of the consumer's habitual residence, where such protection applies.
• If any term is unenforceable, the remaining provisions remain valid and enforceable.
• These Terms together with warranty, returns, shipping and privacy policies form the complete online framework.

Terms contact: office@fapomoto.pl